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Cruise News – Business Development – Viking Take To The Oceans

by Ian_Cooper | May 30, 2013 | Business Development Advice And Tips, Profiles

Viking River Cruises announce the launch of its ocean cruise line. I have used Viking River Cruises as a case study on numerous occasions, to illustrate how it is possible to use outstanding ‘customer service’ as the strategic driver to business...

1 Simple Thing You Must Do To Get Your Customer’s / Client’s Details – Just Ask!

by Ian_Cooper | May 28, 2013 | Business Development Advice And Tips

How many opportunities do you miss?   Too many people in business, obviously believe they have super human powers and are able to remember every customer or client for the last twenty years. The truth is, of course, many can’t remember a customer or client who returns...

3 simple lines to transform your business development!

by Ian_Cooper | May 22, 2013 | Great Quotes To Make You Think

Keep this thought in mind in your next business development meeting: Every now and then I like to share simple thoughts, comments, quotes and little pearls of wisdom that others have found helpful! This opens the ‘Financial Times Guide To Business Development:...

Executive Nonsense Speak – The Worst Example I Have Ever Seen

by Ian_Cooper | May 9, 2013 | Crazy examples of customer service

Keep your business planning process simple. You should know that your ability to implement a business development plan will increase in proportion to the simplicity of the plan and its language. Here is the worst example I have ever come across. It was part of an...

Simple business development idea – the ‘lottery ticket’ gesture!

by Ian_Cooper | May 3, 2013 | Business Development Advice And Tips

Brilliant customer services gesture and a lovely business development idea. I love hearing of simple business development and customer services ideas and gestures which have a great result and impact. The owner of an independent travel agency told me what they do, to...

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