by Ian_Cooper | May 30, 2013 | Business Development Advice And Tips, Profiles
Viking River Cruises announce the launch of its ocean cruise line. I have used Viking River Cruises as a case study on numerous occasions, to illustrate how it is possible to use outstanding ‘customer service’ as the strategic driver to business...
by Ian_Cooper | May 28, 2013 | Business Development Advice And Tips
How many opportunities do you miss? Too many people in business, obviously believe they have super human powers and are able to remember every customer or client for the last twenty years. The truth is, of course, many can’t remember a customer or client who returns...
by Ian_Cooper | May 22, 2013 | Great Quotes To Make You Think
Keep this thought in mind in your next business development meeting: Every now and then I like to share simple thoughts, comments, quotes and little pearls of wisdom that others have found helpful! This opens the ‘Financial Times Guide To Business Development:...
by Ian_Cooper | May 9, 2013 | Crazy examples of customer service
Keep your business planning process simple. You should know that your ability to implement a business development plan will increase in proportion to the simplicity of the plan and its language. Here is the worst example I have ever come across. It was part of an...
by Ian_Cooper | May 3, 2013 | Business Development Advice And Tips
Brilliant customer services gesture and a lovely business development idea. I love hearing of simple business development and customer services ideas and gestures which have a great result and impact. The owner of an independent travel agency told me what they do, to...
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